Check the lesson you would like to experience and book the lesson.

A trial lesson credit can be used in the same way as the regular lesson credit.

(In the case of a first-time visitor, the teacher will evaluate his/her level to recommend an appropriate course.)

Visit the lesson classroom at the booked time, and the teacher will meet you over the video call/voice call for the lesson.

Please see the Instruction on Use for more information.

See details on using the lessons.

[Book a Lesson]

Select your desired time and teacher on the booking system to customize your own lesson. 

Lessons can be booked in two methods: “Book by Teacher” and “Book by Time.”

In “Book by Teacher”

First, select a teacher. Then check their available time for the booking.

In “Book by Time”

First, select your available time. Then choose a teacher who is free at your time. 

On Sunday, PanPan teachers will give their available time for next week.

It is recommended that you should book your lesson one or two days in advance as the teachers' schedule can be very tight if you booked late. 

PanPan lessons are both available on WeChat and PC.

●On WeChat

If you chose WeChat as your communication tool, the teacher would add you a few hours before your class, and they will give you a call via WeChat when the lesson starts.

●On PC

• ●Enter the lesson room
  

 

● Click[Booked Lesson] - [Enter Lesson Room]

① [Teacher's screen] It shows teacher's connection status.

 

<Check Connection>

② [Check Lesson Info] 

Teacher's name and class time.

 

③ [Check Textbook] 

Use your textbook here when you are taking the class. 

 

④ [Lesson Note/Chat] 

In the Chat window, you can write down Pinyin with tone marks. Teachers can correct any of your mistakes by editing the words you sent. After your class, you can review these notes and chat history.

● Tip: You can message your teacher on WeChat before class to let them know your class requirements in relation to the lesson.

 

⑤ [Lesson List] 

Click the list, and you can check the list of the lessons available and the lessons completed. 

 

⑥⑪ [Dictionary/Translator] 

Baidu Translator, Chinese/English Dictionary, etc. are available.

⑦ [FAQ/Error Report] 

You can check the problems frequently occurring during the lesson.

● Click when any lesson-related problem occurs, including connection to the lesson and communication.

● Report the problem that occurs during the lesson, and we will check and answer your report within 24 hours.

 

⑧ [Phone Test] 

You can test your device to check if PanPan supports the environment. 

 

⑨ [End Lesson/Exit] 

Click Ext after the lesson, and you can end the lesson.

 

⑩ [Leave Review] 

You can leave your comments on the teaching capability and lessons of the teacher.

 

[Progress]

"Prepare for Lesson" -> "One-to-One Lesson" -> "Review"

 

• ●Prepare for Lesson

Book a lesson, and the Textbook and shadowing videos will be provided for you to prepare for the lesson. 
-> Click [My Page] -> [Prepare for Lesson]

Follow Three Steps to Pre-study.

 

<Step 1 Shadowing Practice>

● Stage 1: Repeate after Pinyin.
● Stage 2: Hide Pinyin and repeat after Chinese.
● Stage 3: Hide both Pinyin and Chinese, repeat after the native speaker.

● Stage 4: See English and speak in Chinese.

On the screen
① [Shadowing] 
 You can click here to choose “step.”

② [Zhong wen, Pinyin, Translate] 

You can click here to toggle on/off the particular learning assistance.

③ [Subtitle List] 
● Watch the entire list of the subtitles with translation and Pinyin.

 

④ [Look Up Dictionary] 
Click the dictionary and press the word, then you will see its definition.

 

⑤ [Repeat ] 
Click to repeat the current sentence in the video.

● Completely master the sentences by repeating the practice.

 

⑥ [Listen & Repeat Exercise] 
  Clcik here to try to speak at the same speed as the video.

 

[Shadowing Video Lesson& (2).Voice Recognition]

<Step 2 Voice Recognition>

● Stage 1: Click “Record” and read the sentences.
● Stage 2: Re-record it by paying attention to the ones marked in red.
● Stage 3: Click “My Voice” to compare your pronunciation with that of native speaker's.

● Stage 4: If you are graded 100, move on to the next pronunciation exercise.

 

On the screen
① [Voice Recognition]

You can click here to choose “step.”

 

② [Record] 

Click the button and record the Chinese sentence provided.

 

③ [Listen to Pronunciation] 

Listen to the sound of the native speaker and compare your pronunciation with that of the native speaker.

 

④ [Next Question] 

Click, and you can study the next pronunciation sentences.

 

⑥ [Listen to Voice] 

Click, and you can listen to the sound you recorded.

 

⑤ [Check Score] 

Check the result of the pronunciation test and the mistakes in the outcome before re-recordering it.

 

< Step 3 Sentences completion>

① [Sentences completion] 

You can click here to choose “step.”

② [Seperated words] 

Select the words to finalize the sentence.

 

③ [Next Question] 

After completing the sentence, move on to the next question.

 

[Textbooks] 

-> The lesson textbook materials are optimized for both mobile and PC environments.

• ●Review

Upon completion of the lesson, you can review the lesson on the Review page.

① [Feedback] 

You can receive feedback on the lesson within 24 hours from the completion of each lesson. 

Evaluations are made on the level of the learner during the lesson, and feedback on the points that need to be complemented is provided. 

 

② [LessonRecording]The lessons are recorded in record files.

●Listen to the records and check what you were lacking during the lesson

* The lesson record files are provided temporarily. / The recording function will be converted to a paid service in the future. 

 

③④⑥ [Lesson Note / Feedbac] 

● You can check the feedback received during the lesson.

● Please download the sentences checked by the teacher and review them. 

 

⑤ [Shadowing Study] 

● After the lesson, review the lesson with a shadowing study to be able to perfectly use the expressions. 

 

No. You can freely book any amount of lessons within the whole valid period.

PanPan’s system is designed to enable the learners to deal with the diverse situation without the help of the manager.

Please contact our customers center us if you have any problem you cannot solve at the FAQ.

1. Business hours (China Standard Time): [Weekdays-weekends] 10:00 ~ 21:00

[Book a Lesson]

Select your desired time and teacher on the booking system to customize your own lesson. 

Lessons can be booked in two methods: “Book by Teacher” and “Book by Time.”

In “Book by Teacher”

First, select a teacher. Then check their available time for the booking.

In “Book by Time”

First, select your available time. Then choose a teacher who is free at your time. 

On Sunday, PanPan teachers will give their available time for next week.

It is recommended that you should book your lesson one or two days in advance as the teachers' schedule can be very tight if you booked late. 

PanPan lessons are both available on WeChat and PC.

●On WeChat

If you chose WeChat as your communication tool, the teacher would add you a few hours before your class, and they will give you a call via WeChat when the lesson starts.

●On PC

• ●Enter the lesson room
  

 

● Click[Prepare for Lesson] - [Enter Lesson Room]

① [Teacher's screen] It shows teacher's connection status.

 

<Check Connection>

② [Check Lesson Info] 

Teacher's name and class time.

 

③ [Check Textbook] 

Use your textbook here when you are taking the class. 

 

④ [Lesson Note/Chat] 

In the Chat window, you can write down Pinyin with tone marks. Teachers can correct any of your mistakes by editing the words you sent. After your class, you can review these notes and chat history.

● Tip: You can message your teacher on WeChat before class to let them know your class requirements in relation to the lesson.

 

⑤ [Lesson List] 

Click the list, and you can check the list of the lessons available and the lessons completed. 

 

⑥⑪ [Dictionary/Translator] 

Baidu Translator, Chinese/English Dictionary, etc. are available.

⑦ [FAQ/Error Report] 

You can check the problems frequently occurring during the lesson.

● Click when any lesson-related problem occurs, including connection to the lesson and communication.

● Report the problem that occurs during the lesson, and we will check and answer your report within 24 hours.

 

⑧ [Phone Test] 

You can test your device to check if PanPan supports the environment. 

 

⑨ [End Lesson/Exit] 

Click Ext after the lesson, and you can end the lesson.

 

⑩ [Leave Review] 

You can leave your comments on the teaching capability and lessons of the teacher.

 

[Progress]

"Prepare for Lesson" -> "One-to-One Lesson" -> "Review"

 

• ●Prepare for Lesson

Book a lesson, and the Textbook and shadowing videos will be provided for you to prepare for the lesson. 
-> Click [My Page] -> [Prepare for Lesson]

Follow Three Steps to Pre-study.

 

<Step 1 Shadowing Practice>

● Stage 1: Repeate after Pinyin.
● Stage 2: Hide Pinyin and repeat after Chinese.
● Stage 3: Hide both Pinyin and Chinese, repeat after the native speaker.

● Stage 4: See English and speak in Chinese.

On the screen
① [Shadowing] 
 You can click here to choose “step.”

② [Zhong wen, Pinyin, Translate] 

You can click here to toggle on/off the particular learning assistance.

③ [Subtitle List] 
● Watch the entire list of the subtitles with translation and Pinyin.

 

④ [Look Up Dictionary] 
Click the dictionary and press the word, then you will see its definition.

 

⑤ [Repeat ] 
Click to repeat the current sentence in the video.

● Completely master the sentences by repeating the practice.

 

⑥ [Listen & Repeat Exercise] 
  Clcik here to try to speak at the same speed as the video.

 

[Shadowing Video Lesson& (2).Voice Recognition]

<Step 2 Voice Recognition>

● Stage 1: Click “Record” and read the sentences.
● Stage 2: Re-record it by paying attention to the ones marked in red.
● Stage 3: Click “My Voice” to compare your pronunciation with that of native speaker's.

● Stage 4: If you are graded 100, move on to the next pronunciation exercise.

 

On the screen
① [Voice Recognition]

You can click here to choose “step.”

 

② [Record] 

Click the button and record the Chinese sentence provided.

 

③ [Listen to Pronunciation] 

Listen to the sound of the native speaker and compare your pronunciation with that of the native speaker.

 

④ [Next Question] 

Click, and you can study the next pronunciation sentences.

 

⑥ [Listen to Voice] 

Click, and you can listen to the sound you recorded.

 

⑤ [Check Score] 

Check the result of the pronunciation test and the mistakes in the outcome before re-recordering it.

 

< Step 3 Sentences completion>

① [Sentences completion] 

You can click here to choose “step.”

② [Seperated words] 

Select the words to finalize the sentence.

 

③ [Next Question] 

After completing the sentence, move on to the next question.

 

[Textbooks] 

-> The lesson textbook materials are optimized for both mobile and PC environments.

• ●Review

Upon completion of the lesson, you can review the lesson on the Review page.

① [Feedback] 

You can receive feedback on the lesson within 24 hours from the completion of each lesson. 

Evaluations are made on the level of the learner during the lesson, and feedback on the points that need to be complemented is provided. 

 

② [LessonRecording]The lessons are recorded in record files.

●Listen to the records and check what you were lacking during the lesson

* The lesson record files are provided temporarily. / The recording function will be converted to a paid service in the future. 

 

③④⑥ [Lesson Note / Feedbac] 

● You can check the feedback received during the lesson.

● Please download the sentences checked by the teacher and review them. 

 

⑤ [Shadowing Study] 

● After the lesson, review the lesson with a shadowing study to be able to perfectly use the expressions. 

 

[Booking a Lesson]

A lesson can be booked one hour before the lesson begins.

Learners can book up to three lessons a day.

[Cancellation of a Lesson]

Canceling a lesson is allowable at least two hours before the lesson, and as the learner clicks Cancel, the lesson credit will be automatically returned. 

PanPan operates a strict personnel management system. In case you cannot contact your teacher at the designated for the lesson due to the teacher's personal situation, etc., please contact our customer center. 

*If you missed a lesson due to a teacher's absenteeism, please contact our customer center for the return of your lesson credit. Also, we will give you an additional lesson credit as compensation for the missed lesson. 

Of course, you can!

Choose the Customized Lesson when selecting the lesson material for your lesson, then you can take the customized lesson with your desired material 

After booking a lesson, please upload the lesson material and write down your request for class as soon as possible, so that your teacher will know how to help you. 

As you enter the lesson room at the lesson time, you will take the lesson using the material you uploaded.

(The teacher may not be able to check the material if you failed to immediately upload the material after booking.)

You can change the timezone setting (on Mobile): click [My] - [Set Time].

You can change the timezone setting (on PC): click [Dashbord] – [Account] - [Set Time].

The lesson that expired will become automatically invalid.

However, if you make another purchase next month, the expired lesson credits from last month will be recharged back to your account.

① If applying before the first 1/3 valid period passes, you will get a refund, which is 2/3 of the amount that excludes used credits.

② If applying before half of the valid period passes, you will get a refund, which is half of the amount that excludes used credits.

③ After half of the valid period passes, you cannot get a refund.

*The amount of refund = Paid package price - (Non-refundable credits x Original price of a lesson). 

*Please see The Terms & Conditionsfor more information on our refund policy.

PanPan Chinese offers the latest WebRtc technology, which enables real-time video/voice communication without installing other software. 

Before the Trouble-shooting, please check if your web environment supports the PanPan service.

[PC Browser] :

MUST USE: Chrome, Safari.

Not supported: Internet Explorer (IE), Firefox.

If you already used an environment that is supported, please try a phone call test(Link: Call test)to check if the system is properly set.

(The voice/video is properly supported if the environment is at least IOS 11 Safari browser.)

Please the following for more information:

If you continue to fail in the phone call test after the trouble-shooting, please capture the screen as shown above and send it to the 1:1 Inquiry. After receiving it, we will check and help you out with the system. 

① Picture of a failed phone call test: Click ① and ② to send us the captured system info picture to allow us to quickly help you out.

Please first do a phone call test to check if your device normally produces the sound and voice. 

1). For a normal telephoning connection, please be sure to close any other applications (Skype, etc.) or browsers that use the camera or microphone. 

* Collision of the applications may hinder the normal operation of the system.

2). If the teacher cannot properly hear your voice, please check through the phone call test whether the microphone properly functions. 

* If there is a problem with the device, you may need to reinstall the driver.

3). If you are not entitled to use the microphone and the camera, you cannot use the functions. Please refresh the system to recheck whether you are entitled to use the microphone and the camera.

For the lessons, you should be allowed to have access to the microphone and the camera on the browser.

IFor the first time visiting the Lesson Room, you will see this window asking permission to use a microphone. Please press 'Allow.'.

If you are not allowed to use the microphone or the camera as you have skipped the permissions setting or pressed Block, please allow access as follows: 

[Chrome]

Click the camera icon on the top right on the address window.

Allows the right to use the camera and click OK.

[Safari]

Click Manage Website Settings on the top left on Safari.

Press the camera and microphone letters to allows the right to use them.

PanPan lessons are both available on WeChat and PC.

●On WeChat

If you chose WeChat as your communication tool, the teacher would add you a few hours before your class, and they will give you a call via WeChat when the lesson starts.

●On PC

• ●Enter the lesson room
  

 

● Click[Booked Lesson] - [Enter Lesson Room]

① [Teacher's screen] It shows teacher's connection status.

 

<Check Connection>

② [Check Lesson Info] 

Teacher's name and class time.

 

③ [Check Textbook] 

Use your textbook here when you are taking the class. 

 

④ [Lesson Note/Chat] 

In the Chat window, you can write down Pinyin with tone marks. Teachers can correct any of your mistakes by editing the words you sent. After your class, you can review these notes and chat history.

● Tip: You can message your teacher on WeChat before class to let them know your class requirements in relation to the lesson.

 

⑤ [Lesson List] 

Click the list, and you can check the list of the lessons available and the lessons completed. 

 

⑥⑪ [Dictionary/Translator] 

Baidu Translator, Chinese/English Dictionary, etc. are available.

⑦ [FAQ/Error Report] 

You can check the problems frequently occurring during the lesson.

● Click when any lesson-related problem occurs, including connection to the lesson and communication.

● Report the problem that occurs during the lesson, and we will check and answer your report within 24 hours.

 

⑧ [Phone Test] 

You can test your device to check if PanPan supports the environment. 

 

⑨ [End Lesson/Exit] 

Click Ext after the lesson, and you can end the lesson.

 

⑩ [Leave Review] 

You can leave your comments on the teaching capability and lessons of the teacher.

As the entire lessons (telephoning) of PanPan Chinese are offered using web communications technology, the learners’ Internet environment is very important. Please check your Internet environment, including Wifi, 4G data, and LAN cabled.

[Tip on communications environment before the lesson]

* Even if you subscribed to an unlimited data plan, the capacity for Voice Talk may be limited per service provider.

PanPan Tutor occasionally checks the Internet environment through the 5-stage selection process and mock lessons. 

If you think there is a communication problem on the teacher's side, please contact our customer center for assistance.